Frequently Asked Questions

Do the products sold on ekasurya.co.id come with a warranty?

Yes, all products in the Authorized Distributor Products section come with a full warranty from each Principal.

Can ekasurya.co.id issue invoices and tax receipts?

Yes, invoices and tax receipts can be issued within a maximum of 5 business days from the date of payment receipt.

Can I choose a courier other than JNE or ekasurya.co.id’s internal delivery service?

Please contact us first via email at eii.marketing@ekasurya.co.id or call us at 021-89906301-03.